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Terms & Conditions

CC Hair Studio

Last updated: 16/10/2026

​

About These Terms

 

These Terms & Conditions govern your use of CC Hair Studio's services and website. By booking an appointment or using our services, you agree to these terms.

Business Details:

  • Trading Name: CC Hair Studio

  • Registered Business: Space Cileide Cordeiro

  • Location: 20 Florence Park Road, OX4 3PH, Oxford-England

  • Contact: contact@cchairstudio.co.uk

 

Booking & Appointments

 

Advance Booking:

  • Appointments must be booked in advance through our online booking system, phone, or in person

  • All bookings are subject to availability

  • We recommend booking at least 48 hours in advance for optimal availability

  • When booking, you confirm that you have read and accept these Terms & Conditions [add a tick box to the booking form: "I have read and accept the Terms & Conditions"]

Appointment Confirmation:

  • You will receive confirmation of your appointment via email or SMS

  • Please ensure your contact details are accurate

  • It is your responsibility to arrive on time for your scheduled appointment

 

Deposits & Payment Terms

 

Deposit Requirement:

  • A 40% deposit is required to secure all appointments

  • Deposits must be paid at the time of booking

  • Deposits are non-refundable under all circumstances

Deposit Transfers:

  • Deposits may be transferred to a new booking date/time

  • Rescheduling must be requested with at least 48 hours' notice

  • Transfers requested with less than 48 hours' notice will forfeit the deposit

  • Only ONE transfer is permitted per deposit

Payment Methods:

  • We accept cash, card payments, and bank transfers

  • Outstanding balances must be paid on the day of service

  • Prices are subject to change with reasonable notice

 

Cancellation & Rescheduling Policy

 

Cancellations:

  • No refunds are provided for cancellations

  • This policy applies regardless of the reason for cancellation

  • Deposits are forfeited for all cancelled appointments

Rescheduling:

  • Appointments can be rescheduled with 48 hours' notice

  • Your deposit will transfer to the new appointment

  • Less than 48 hours' notice = deposit forfeited

  • Emergency rescheduling may be considered at our discretion

No-Shows:

  • Failure to attend your appointment without notice

  • Deposit is forfeited and full service fee may be charged

  • Future bookings may require full payment in advance

 

Service Terms

 

Consultation:

  • All services begin with a consultation, and a signed consultation form is required before any chemical service (including keratin and smoothing treatments, colour, bleach, perms and relaxers)

  • We will ask about your hair history and assess the current condition of your hair

  • We reserve the right to refuse service if it may damage your hair, or to adapt a service (for example, applying a treatment to part of the hair only)

  • Alternative treatments may be recommended

  • Patch tests are required for certain chemical services, and we may require a strand test before a service. If you decline a recommended test, we may decline to carry out the service

Service Modifications:

  • Prices may be adjusted based on hair length, thickness, or condition

  • Any price changes will be discussed before service begins

  • Additional time may be required for complex services

Health & Safety:

  • Please inform us of any allergies, medical conditions, or medications

  • Patch tests are mandatory for color services (48 hours before appointment)

  • We reserve the right to refuse service if safety is compromised

  • If you experience itching, irritation or difficulty breathing during a service, tell your stylist straight away so that we can stop

 

Hair Care Products

 

Product Use:

  • We use professional L'Oréal and Kérastase products

  • Results may vary based on individual hair type and condition

  • We cannot guarantee specific outcomes due to hair variables

Aftercare:

  • Post-service care instructions will be provided

  • Following aftercare advice is essential for optimal results

  • Failure to follow aftercare may affect result longevity

  • We cannot take responsibility for damage caused by home treatments, heat styling, other salons' services or products used after your appointment

 

Photography & Marketing

 

Consent:

  • We may request permission to photograph your hair for our portfolio, and we may take photographs of your hair before a service to record its condition

  • Photos may be used on our website, social media, and marketing materials only with your consent

  • You can decline photography or withdraw consent at any time

  • All photos remain anonymous unless specifically agreed otherwise

 

Liability & Disclaimers

 

Service Limitations:

  • We cannot guarantee specific results due to individual hair variables

  • Some hair conditions may limit achievable outcomes

  • Realistic expectations will be discussed during consultation

Liability:

  • We are not responsible for hair damage due to undisclosed previous treatments

  • Clients must disclose all previous chemical treatments and home products used

  • Nothing in these terms limits our liability where the law does not allow it to be limited, including for death or personal injury caused by our negligence, and nothing in these terms affects your statutory rights

Insurance:

  • We maintain professional indemnity and public liability insurance

 

Client Responsibilities

 

Accurate Information:

  • Provide honest information about hair history and health, including all chemical treatments, home products and services at other salons

  • Disclose all medications, allergies, and previous treatments

  • Inform us of any changes to your health or medications

Arrival Time:

  • Arrive on time for your appointment

  • Late arrival may result in shortened service time or rescheduling

  • Excessive lateness (15+ minutes) may result in appointment cancellation

Respectful Behavior:

  • Treat staff and other clients with respect

  • We reserve the right to refuse service for inappropriate behaviour

  • Abusive or threatening behaviour will not be tolerated

  • We reserve the right to decline future bookings where there is a reasonable business reason to do so

 

Data Protection

 

Personal Information:

  • We collect and store personal information in accordance with UK GDPR

  • Information is used for appointment booking and service provision, including keeping consultation records of your hair history and any sensitivities you tell us about

  • Please see our Privacy Policy for detailed information about data handling

 

Age Requirements

 

Minors (Under 16):

  • Must be accompanied by a parent or guardian

  • Parental consent required for all chemical services

  • Adult supervision required throughout the appointment

Young Adults (16-18):

  • Parental consent required for chemical services

  • Consultation with parent/guardian recommended for major changes

 

Complaints & Disputes

 

Service Concerns:

  • Please raise any concerns during your visit where possible

  • After your appointment, please contact us within 48 hours for cuts, toners, blow-dries, styling and make-up, and within 28 days for chemical treatments (including keratin and smoothing treatments, colour, bleach, perms and relaxers), so that we can assess your concern and put it right where appropriate

  • Please send photos and tell us what you noticed. We will invite you in for a free assessment

  • We will work to resolve issues fairly and promptly

  • Any corrective treatment, rework or complimentary service is offered at our discretion as a gesture of goodwill. It is not an admission of responsibility and does not set a precedent for future services

Dispute Resolution:

  • We aim to resolve all disputes amicably

  • Unresolved disputes may be referred to alternative dispute resolution

  • UK law governs these terms and conditions

 

Business Policies

 

Hygiene Standards:

  • We maintain the highest hygiene and sanitation standards

  • All tools are properly sterilized between clients

  • Single-use items are disposed of safely

Environmental Responsibility:

  • We use eco-friendly practices where possible

  • Professional products are disposed of responsibly

  • We support sustainable beauty practices

​

Changes to Terms

 

Updates:

  • These terms may be updated from time to time

  • Changes will be posted on our website, with the date of the update

  • Updated terms apply to bookings made from the date shown. Earlier bookings remain subject to the terms in force when they were made

Notification:

  • Significant changes will be communicated via email where possible

  • It is your responsibility to review terms regularly

 

Contact Information

 

Questions or Concerns: If you have any questions about these Terms & Conditions, please contact us:

 

Legal Information

 

These Terms & Conditions are governed by English law and any disputes will be subject to the jurisdiction of English courts.

Original effective date: 20/08/2020. This version effective: [date].

By booking an appointment with CC Hair Studio, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.


Last updated: 16/10/2026

​​

About These Terms

​

These Terms & Conditions govern your use of CC Hair Studio's services and website. By booking an appointment or using our services, you agree to these terms.

Business Details:

  • Trading Name: CC Hair Studio

  • Registered Business: Space Cileide Cordeiro

  • Location: 20 Florence Park Road, OX4 3PH, Oxford-England

  • Contact: contact@cchairstudio.co.uk
     

Booking & Appointments

 

Advance Booking:

  • Appointments must be booked in advance through our online booking system, phone, or in person

  • All bookings are subject to availability

  • We recommend booking at least 48 hours in advance for optimal availability

Appointment Confirmation:

  • You will receive confirmation of your appointment via email or SMS

  • Please ensure your contact details are accurate

  • It is your responsibility to arrive on time for your scheduled appointment
     

Deposits & Payment Terms

 

Deposit Requirement:

  • A 40% deposit is required to secure all appointments

  • Deposits must be paid at the time of booking

  • Deposits are non-refundable under all circumstances

Deposit Transfers:

  • Deposits may be transferred to a new booking date/time

  • Rescheduling must be requested with at least 48 hours' notice

  • Transfers requested with less than 48 hours' notice will forfeit the deposit

  • Only ONE transfer is permitted per deposit

Payment Methods:

  • We accept cash, card payments, and bank transfers

  • Outstanding balances must be paid on the day of service

  • Prices are subject to change with reasonable notice

​

Cancellation & Rescheduling Policy

 

Cancellations:

  • No refunds are provided for cancellations

  • This policy applies regardless of the reason for cancellation

  • Deposits are forfeited for all cancelled appointments

Rescheduling:

  • Appointments can be rescheduled with 48 hours' notice

  • Your deposit will transfer to the new appointment

  • Less than 48 hours' notice = deposit forfeited

  • Emergency rescheduling may be considered at our discretion

No-Shows:

  • Failure to attend your appointment without notice

  • Deposit is forfeited and full service fee may be charged

  • Future bookings may require full payment in advance

​

Service Terms

 

Consultation:

  • All services begin with a consultation

  • We reserve the right to refuse service if it may damage your hair

  • Alternative treatments may be recommended

  • Patch tests are required for certain chemical services

Service Modifications:

  • Prices may be adjusted based on hair length, thickness, or condition

  • Any price changes will be discussed before service begins

  • Additional time may be required for complex services

Health & Safety:

  • Please inform us of any allergies, medical conditions, or medications

  • Patch tests are mandatory for color services (48 hours before appointment)

  • We reserve the right to refuse service if safety is compromised

​

Hair Care Products

 

Product Use:

  • We use professional L'Oréal and Kérastase products

  • Results may vary based on individual hair type and condition

  • We cannot guarantee specific outcomes due to hair variables

Aftercare:

  • Post-service care instructions will be provided

  • Following aftercare advice is essential for optimal results

  • Failure to follow aftercare may affect result longevity

​

Photography & Marketing

 

Consent:

  • We may request permission to photograph your hair for our portfolio

  • Photos may be used on our website, social media, and marketing materials

  • You can decline photography or withdraw consent at any time

  • All photos remain anonymous unless specifically agreed otherwise

​

Liability & Disclaimers

 

Service Limitations:

  • We cannot guarantee specific results due to individual hair variables

  • Some hair conditions may limit achievable outcomes

  • Realistic expectations will be discussed during consultation

Liability:

  • Our liability is limited to the cost of the service provided

  • We are not responsible for hair damage due to undisclosed previous treatments

  • Clients must disclose all previous chemical treatments and home products used

Insurance:

  • We maintain professional indemnity and public liability insurance

  • Claims must be reported within 48 hours of service

​

Client Responsibilities

 

Accurate Information:

  • Provide honest information about hair history and health

  • Disclose all medications, allergies, and previous treatments

  • Inform us of any changes to your health or medications

Arrival Time:

  • Arrive on time for your appointment

  • Late arrival may result in shortened service time or rescheduling

  • Excessive lateness (15+ minutes) may result in appointment cancellation

Respectful Behavior:

  • Treat staff and other clients with respect

  • We reserve the right to refuse service for inappropriate behaviour

  • Abusive or threatening behaviour will not be tolerated

​

Data Protection

 

Personal Information:

  • We collect and store personal information in accordance with UK GDPR

  • Information is used for appointment booking and service provision

  • Please see our Privacy Policy for detailed information about data handling

​

Age Requirements

 

Minors (Under 16):

  • Must be accompanied by a parent or guardian

  • Parental consent required for all chemical services

  • Adult supervision required throughout the appointment

Young Adults (16-18):

  • Parental consent required for chemical services

  • Consultation with parent/guardian recommended for major changes

​

Complaints & Disputes

 

Service Concerns:

  • Please raise any concerns immediately during your visit

  • Post-service complaints must be made within 48 hours

  • We will work to resolve issues fairly and promptly

Dispute Resolution:

  • We aim to resolve all disputes amicably

  • Unresolved disputes may be referred to alternative dispute resolution

  • UK law governs these terms and conditions

​

Business Policies

 

Hygiene Standards:

  • We maintain the highest hygiene and sanitation standards

  • All tools are properly sterilized between clients

  • Single-use items are disposed of safely

Environmental Responsibility:

  • We use eco-friendly practices where possible

  • Professional products are disposed of responsibly

  • We support sustainable beauty practices

​

Changes to Terms

 

Updates:

  • These terms may be updated from time to time

  • Changes will be posted on our website

  • Continued use of our services indicates acceptance of updated terms

Notification:

  • Significant changes will be communicated via email where possible

  • It is your responsibility to review terms regularly

​

Contact Information

 

Questions or Concerns: If you have any questions about these Terms & Conditions, please contact us:

Email: contact@cchairstudio.co.uk
Phone: 01865 777059
Address: 20 Florence Park Road, Oxford OX4 3PH

​

Legal Information

 

These Terms & Conditions are governed by English law and any disputes will be subject to the jurisdiction of English courts.

Effective Date: 20/08/2020

By booking an appointment with CC Hair Studio, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

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