Refund Policy

Booking & Appointments

Advance Booking:

• Appointments must be booked in advance through our online booking system, phone, or in person

• All bookings are subject to availability

• We recommend booking at least 48 hours in advance for optimal availability

Appointment Confirmation:

• You will receive confirmation of your appointment via email or SMS

• Please ensure your contact details are accurate

• It is your responsibility to arrive on time for your scheduled appointment
   

Deposits & Payment Terms

Deposit Requirement:

• A 40% deposit is required to secure all appointments

• Deposits must be paid at the time of booking

• Deposits are non-refundable under all circumstances

Deposit Transfers:

• Deposits may be transferred to a new booking date/time

• Rescheduling must be requested with at least 48 hours' notice

• Transfers requested with less than 48 hours' notice will forfeit the deposit

• Only ONE transfer is permitted per deposit

Payment Methods:

• We accept cash, card payments, and bank transfers

• Outstanding balances must be paid on the day of service

• Prices are subject to change with reasonable notice
   

Cancellation & Rescheduling Policy

Cancellations:

• No refunds are provided for cancellations

• This policy applies regardless of the reason for cancellation

• Deposits are forfeited for all cancelled appointments

Rescheduling:

• Appointments can be rescheduled with 48 hours' notice

• Your deposit will transfer to the new appointment

• Less than 48 hours' notice = deposit forfeited

• Emergency rescheduling may be considered at our discretion

No-Shows:

• Failure to attend your appointment without notice

• Deposit is forfeited and full service fee may be charged

• Future bookings may require full payment in advance